Frequenty Asked Questions

    • What is Crypto F Expert?
      Crypto F Expert is a trading platform that helps you start your journey as a trader. We offer the following instruments:
      • Crypto F Expert on currency pairs
      • Crypto F Expert on stocks
      • Crypto F Expert on commodities
      • Crypto F Expert on Cryptocurrencies
      • Crypto F Expert on ETFs
      • Cryptocurrencies
      You can start practicing on a demo account, and then continue trading with real funds. Our graphical tools and convenient technical analysis indicators help you make trading decisions.
    • What are CFD's?

      Contracts for difference, or CFD's, are instruments traded between traders and brokers to settle on the difference in the price in an underlying market.

      They are, as the name implies, contracts for difference in the value in the underlying market between the price today and the price when the position is closed. In many respects, Crypto F Expert work functionally the same as a share transaction, or buying any other instrument in cash markets, except for a number of key legal differences and the role of margin and leverage which both come into play when trading Crypto F Expert.

    • How do you profit with Crypto F Expert?

      Profits in Crypto F Expert are made by banking a positive difference between opening and closing price (or a negative difference if you're going short), then deducting commission, financing costs and repaid leverage to show a return on capital.

      For traders who are going long, i.e. backing a Crypto F Expert to rise in price, the Crypto F Expert must become more valuable over time than when they bought it by a sufficient percentage to offset other costs in order for a profit to be made.

      The reverse is true of short positions, which rely on the closing price being lower than the opening price in order for a profit to be realized.

    • What is a mutual fund?

      An investment (or mutual) fund is a corporation or trust which accepts money from public investors and employs a professional investment management team to place that money in investments that will meet the fund’s objective (i.e. produce the kind of return that the fund has stated as its aim).

      A fund therefore is simply a co-operative means for many people to pool their savings together and have their investment professionally managed in the type of investment they choose.

      This pooled concept is one that allows numerous investors to put relatively small amounts of money into investments that are professionally managed.

      Those many small sums add to a large amount of available dollars with which the fund manager can use to choose and diversify the investments represented in a specific fund.

      The investment fund also offers not only professional money management, but provides full administrative and accounting services for the investor.

    • How do the rates of return offered in funds compare with savings accounts?

      Generally speaking, savings accounts are the means by which banks and trust companies borrow money from the public and lend it to companies and individuals at higher rates.

      The financial institution makes money on the spread or the difference between the rate it pays on savings accounts and the rate it charges borrowers.

      A money market mutual fund, for example, lends money directly to governments, corporations, and financial institutions and all people who invest through such funds earn the higher rate. There is no middle man.

      The rates of return of return for “non-guaranteed” investments, such as common stock funds have, over time, historically been much superior to that of a savings account with a financial institution.

      This is because, in a free enterprise system investors who choose to “share” ownership of a public business by purchasing common shares are sharing in the fortunes of the business.

      If it does well they share profits – if it does badly there are little or no profits to share. They therefore expect, and get, a higher return for taking this risk. However, it must be borne in mind that the return on a common stock fund would not necessarily be consistent from year to year as companies do better in some periods than others.

      This is why diversification towards different periods is crucial towards the success of our company.

    • How easy is it to liquidate funds?

      Mutual funds have their shares or units valued daily.

      This means that investors may purchase shares or units on any business day, and in most cases, may redeem or sell those units or shares back to the fund on any business day.

    • How do I profit from mutual funds?

      1. Income earned from dividends on stocks and interest on bonds. A mutual fund pays out nearly all of the net income it receives over the year (in the form of a distribution).
      2. An increase in the price of securities (called a ‘capital gain’). Most funds also pass these gains on to their investors.
      3. The fund share price increases. This happens if fund holdings increase in price. You can then sell your shares for a profit.

    • Why should I invest into a mutual fund?

      Mutual funds save you the time and energy it would take to build a diversified portfolio on your own.

      In case you’re wondering why the importance of ensuring your portfolio is diversified— remember the old adage; ‘Don’t put all your eggs in one basket’? Diversification within your portfolio protects you from downturns in specific areas. Because your money goes into a pool, you can invest in a variety of investments for as low as $25 into one particular asset.

      In fact, a single investment in a mutual fund can instantly gain access to capital markets in over 40 countries. Because a mutual fund buys and sells large amounts of securities at one time, its transaction costs are lower than what you would incur for securities transitions as an individual.

      Yet another benefit if you happen to be investing a smaller amount of money, because it allows you to participate through a ‘pooled’ approach. If you were trading stocks and bonds as an individual, it would cost a lot more.

    • Are profits in my trading account taxable?

      Taxes paid on your trading profits are based on your local tax jurisdiction. As we have clients in dozens of countries, we do not transmit client statements to any tax authorities.

      We are also unable to provide any legal/tax advice due to global regulations. You may request statements however anytime from our platform as needed by your local tax authorities.

    • How do I make a deposit?

      You are welcome to deposit using a debit or credit card (Visa, Mastercard, or Maestro) or an e-wallet

      The minimum deposit is 100 USD/GBP/EUR.

      Many of our traders prefer using e-wallets instead of bank cards because it's faster for withdrawals. We don't charge any fees when you make a deposit or withdraw funds.

    • I have problems depositing via card, What should I do?

      Use your computer to deposit and it should work right away! Deposits might be declined if you entered the wrong 3-D Secure code (the one-time confirmation code sent by the bank).

      Did you get a code via SMS message from your bank?

      Please contact your bank if you didn't get one. For additional questions regarding deposits, please feel free to contact our support team.

    • How do I withdraw money?

      Your withdrawal method will depend on the deposit method. If you make a deposit from a card, you will be able to withdraw your initial deposit amount back to the card.

    • What are the minimum and maximum withdrawal amounts?

      We have no restrictions as to the minimum withdrawal amount — starting from $100 you can withdraw your funds on the following page: withdraw.

      To withdraw an amount less than $100, you will need to contact our Support Team for assistance.

      The maximum allowable withdrawal amount is $1,000,000.

    • How much can I withdraw per day? Is there a limit?

      You can withdraw up to $1,000,000 per day. The number of withdrawal requests is unlimited.
      The withdrawal request must not exceed the amount available on your account.

    • How do I verify my account?

      Please upload a photo of your documents in color in your Profile

      To get verified, you need to submit the following documents:


      1) A photo of your ID (passport or driving license). Please check the examples of an ID and a passport

      2) A proof of your address (household utility bill such as gas, electricity, water or fixed line telephone bill, but not a mobile phone bill, or a bank statement containing at least a few transactions). It must show your name and current address and must be issued not earlier than six months ago.

      Please check the examples of a utility bill and a bank statement
      3) A photo of your bank card (or cards if you use more than one) showing both sides of the card. Please make sure to cover the CVV number on the reverse. The photo must show the first six and the last four digits of your card number. Please make sure that your card is signed. If you use an e-wallet to deposit funds, you need to submit a photo of your ID and a proof of address only.

    • Can I trade without being verified?

      It is obligatory to pass all the verification steps to be able to trade on our platform.

      In complying with highest standards of safety and security, we strive to make sure that it's the owner of the account who performs trading transactions and makes payments on our trading platform.

    • Why were my documents declined?

      Please check if:

      - Your docs are in color
      - Your docs were issued not earlier than six months ago
      - You uploaded full-page copies of your documents
      - You covered all the card numbers properly (the photo must show the last four digits of your card number; the CVV code on the reverse must be covered)
      - You uploaded appropriate documents as your ID, such as your passport or driving license
      - uploaded appropriate documents as a proof of your address (household utility bill such as gas, electricity, water or fixed line telephone bill, but not a mobile phone bill, or a bank statement containing at least a few transactions)

    • What is bitcoin?

      Bitcoin is a digital currency created in January 2009. It follows the ideas set out in a whitepaper by the mysterious and pseudonymous developer Satoshi Nakamoto, whose true identity has yet to be verified.
      Bitcoin offers the promise of lower transaction fees than traditional online payment mechanisms and is operated by a decentralized authority, unlike government-issued currencies.
      Bitcoin is one of the first digital currencies to use peer-to-peer technology to facilitate instant payments.
      The independent individuals and companies who own the governing computing power and participate in the Bitcoin network, also known as "miners," are motivated by rewards (the release of new bitcoin) and transaction fees paid in bitcoin.

    • How does Bitcoin work?

      Each Bitcoin is basically a computer file which is stored in a 'digital wallet' app on a smartphone or computer.
      People can send Bitcoins (or part of one) to your digital wallet, and you can send Bitcoins to other people. Every single transaction is recorded in a public list called the blockchain.
      This makes it possible to trace the history of Bitcoins to stop people from spending coins they do not own, making copies or undo-ing transactions.

    • Is Bitcoin really used by people?

      Yes. There are a growing number of businesses and individuals using Bitcoin. This includes brick-and-mortar businesses like restaurants, apartments, and law firms, as well as popular online services such as Namecheap and Overstock.com.
      While Bitcoin remains a relatively new phenomenon, it is growing fast. As of May 2018, the total value of all existing bitcoins exceeded 100 billion US dollars, with millions of dollars worth of bitcoins exchanged daily.

    • Is Bitcoin secure?

      The Bitcoin technology - the protocol and the cryptography - has a strong security track record, and the Bitcoin network is probably the biggest distributed computing project in the world. Bitcoin's most common vulnerability is in user error. Bitcoin wallet files that store the necessary private keys can be accidentally deleted, lost or stolen.
      This is pretty similar to physical cash stored in a digital form. Fortunately, users can employ sound security practices to protect their money or use service providers that offer good levels of security and insurance against theft or loss.